You will find below the details of our polices for Returning Stock Items, Returning Made to Order Items, and how to Cancel an Order.
Please read these carefully and follow the instructions. Our Return address is also listed below but if you have any questions or are unsure please contact us via email at help@mousumicouture.com and we will be happy to help.
RETURNING ORDERED ITEMS:
You can return products purchased from MOUSUMI COUTURE within 10 days, except for our Made-to-Order products.
Create a ‘Return Request’ under “My Orders” section of Website. Follow the screens that come up after tapping on the ‘Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode selected.
We offer pick-up facility in selected locations on the basis our courier serviceability.
If reverse pick-up option is not available at your location you can self-ship the product to us.
Pick-up: If you select to schedule a pick-up, please place the product in the same packet that it got delivered, and the product must be unused, unwashed and all the tags if any, should be intact. Keep the packet ready and open to expedite the return pickup. Our staff may initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Returns Desk.
Self-ship: If your area pin code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner. Please ensure to place a sheet of paper with the details of Order ID and Return ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that scan copy of courier bill/receipt is shared via Contact us option available on Website. The courier bill/receipt should satisfy the following conditions for successful processing:
It should capture the weight of the return package. Residential/office address, destination address, shipment date, amount and other details should be mentioned. The information on the receipt should NOT be edited/over-written. The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross checked with the courier company.
This is subject to your returns being inspected and successfully processed upon receipt at our end.
We will send you a confirmation email as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on our Website or reach us at help@mousumicouture.com.
PLEASE NOTE: If you are returning products on self shipment, please remember they are your responsibility until they reach us.
REFUND:
We are pleased to refund you in full, unworn and unmarked items with original packaging in a saleable condition. We will only accept Return within 10 days of the date of product delivery. Refunds are processed once we are in receipt of your returned items, however, please allow up to 10 working days for funds to be credited back to you via your original payment method.
Items must be in new, unworn, and unwashed condition. They must not have any pet hair, dust, dirt or any type of stains such as makeup, food, and deodorant on them. They must be free of rips, runs, tears or damages and have no odours infused into them such as perfume, deodorant or foreign scents.
MADE-TO-ORDER ITEMS CANNOT BE RETURNED OR REFUNDED.
REFUND ON GOVERNMENT TAX & DUTIES AND INTERNATIONAL SHIPPING:
NO refund can be initiated on Government duties like Customs Duty, Import Tax. Customers have to bear the cost of international shipping even for returned product.
Cancellations:
Order cannot be cancelled once shipped.
Return Address:
MOUSUMI COUTURE
A6, GREENPARK,
P.MAJUMDER ROAD,
KOLKATA-700078
WEST BENGAL, INDIA
Email:
help@mousumicouture.com.